WHATS ON YOUR MIND
FAQ
THE BASICS OF PET SITTING
We feel that the best place for your pet is in their own home following their normal routine. We come to you! You don't have to transport your pet during narrow drop off and pick up times, no stress on your pet dealing with strange smells and sounds and happy tails wagging upon your return.
When you sign up for Nona Paws Pet Sitting services, a member of our management team will come to your home to meet you & your pets, to confirm that all required information is included in the instructions and to see the routine. This is a free Meet and Greet visit as long as it is booked 3 days in advance. Nona Paws Pet Sitting operates as a team. We do not assign just 1 sitter to a family. Schedules are made based on sitter availability, planned driving routes, etc. If a sitter is sick, their car breaks down, etc you can rest assured that your pet will be taken care of. We always have at least 1 sitter on call in case of emergency. Each of our sitters have clean background & reference checks, are fully insured and bonded and work closely with management.
We call our pet sits visits. A visit is each scheduled time we come to your home. Most people find a 30 minute visit sufficient, though we offer 60 minute visits as well. For cat only visits we do offer a 15 minute visit. During a visit, Nona Paws will feed, medicate, walk, clean-up after, and love on each of your pets according to the instructions you provided through our online system. Your visit is complete when your sitter sends you a picture and/or video and write up through our online system. As a courtesy, we also check for packages & mail, keep your trash & recycling on routine, and water up to 5 plants.
Our online system allows you view GPS tracking for dog walks, communicate with your sitter in real time, see your scheduled visits on our calendar, and pay via credit card. At each visit, your sitter will email a quick note and a picture/video of the fun your pets are having safely at home with Nona Paws. When you get home to a relaxed pet, a swept litter area and neatly stacked mail, you will know your pets and home were handled with care.
Our goal is to allow you to travel worry free. If coming home to a well tended garden is just as important as well cared for pets, then we can help. Some ways previous clients have handled this: extend a 30 minute visit giving us time to water a small garden, or adding an additional visit to focus on watering. Please include watering directions on the details page of your instructions and point out what is needed during initial get acquainted visit. Client’s have drawn maps and placed flags which is very helpful!
We have pet sit birds, rabbits, sugar gliders, iguanas, bearded dragon, snakes, fish, guinea pigs, lizards, & ferrets.
We have walked and scratched behind the ears of just about every breed of dog and cat.
ABOUT SCHEDULING
Nona Paws Pet Sitting services the Lake Nona community in Orlando, Florida. We are currently accepting new clients in the neighborhoods listed at the bottom of the website.
For new clients, it is best to schedule your free Meet and Greet visit at least 3 days prior to your first booking. The Meet and Greet visit is a free 30 minute visit where we come to your home, meet you and your pets and learn their routine. (Please note if the Meet and Greet is booked with less than 48 hours notice a $30 fee will be charged.) Once you are a regular client, you can make reservations 24 hours/ day 365 days a year via the mobile app. If you need service with less than 24 hour notice please call/text Nona Paws directly. 407.796.2305
A credit card is held on file in our secure Time to Pet software for all bookings. At the end of a booking the client can submit payment.
Our team is available for 30 or 60 minute pet sits 365 days a year. You can schedule visits everyday within blocks:
Morning 7am-9am
Mid-Day 11-2pm
Dinner 4pm-6pm
Evening 7pm – 9pm
Overnight visits in your home 9pm-7am
It is easy to adjust instructions by logging on in your secure TTP portal anytime. The manager and the sitter assigned to your job will get a notification email of any change made. When we confirm scheduled pet sits, you will be reminded to double check your instructions for up-to-date accuracy.
AAAHH keys! The bane of a busy pet sitter! Through experience, we have found a solution. Two keys are requested at the Meet and Greet. One key will be securely filed at our office. The other key will be placed in a lockbox and hidden in an obscure location on your property. Clients can provide the lockbox or purchase one from Nona Paws for a nominal fee. An added bonus is when you lock yourself out of your house, you can contact us to let you back in! Clients can come pickup their key at the office at anytime. Just notify us in advance and we will put your key in the office lockbox and you can pick it up at your convenience.
PET SITTING AND YOUR PET
All staff are trained in giving oral, topical and injected medication. We will follow the instructions you provide. At the Meet and Greet we can discuss your pets routine and how they are used to receiving their medication so we do not deviate from their normal routine.
Nona Paws offers dog walks that are customized to each dog's needs. During this visit, we can do activities that wear your dog out. Some popular ways: running, long walk, fetch, water hose play. This is a great time to get personal attention on your dog’s favorite activities.
Nona Paws specializes in spoiled! Your requests won’t shock us at all. Through our years of experience, we have heard it all. Your privacy is important to us.
PET SITTING AND NEIGHBORLY HELP
Nona Paws Pet Sitting has a strict no job sharing policy. We feel like your home and pets are our responsibility while you are away and we can’t control what someone else does unless they are on our team. Even simple things like, did she get all her “business” done, gets lost when multiple parties are involved. We are not trying to be difficult, we take the care of your pets and home seriously.